Clear policies, no surprises. Here is everything you need to know about how Fund Collective handles your data, our terms of service, and our cookie usage.
Updated: 19 September 2026
Fund Collective is the service name. Syncsity is the operator name supplied for this site; the full legal identity and service address are still being confirmed. Paid checkout remains paused while those details are verified. Contact privacy@fundcollective.co about the use of your data.
We provide founder preparation, deck diagnostics, practice and tools, with founder-controlled discovery and separately authorised connections.
We collect and process the following categories of personal data:
We use your personal data for the following purposes:
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:
We use HTTPS and account access controls to protect information in transit and restrict access. No online service can promise absolute security. Contact us for information about storage, retention and the providers used for your service.
We do not sell your personal data to third parties. We may share your data in the following limited circumstances:
We retain your personal data for as long as your account is active or as needed to provide our services. You can ask us to delete information, subject to applicable rights and lawful retention requirements. Hiding a report is reversible and is not deletion. Purchase, consent and audit records may need to be retained for accounting, dispute handling or legal obligations.
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@fundcollective.co. We will respond within 30 days.
Providers may process information in different countries. Applicable international-transfer safeguards and provider arrangements must be checked for the services in use. Contact us for details; this notice does not claim that all processing stays within the UK or EU.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our platform. The “last updated” date at the top of this policy indicates when it was last revised.
If you have questions about this Privacy Policy or our data practices, please contact us:
Fund Collective / Syncsity (operator details pending)
Email: privacy@fundcollective.co
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Updated: 19 September 2026 · Terms version 2026-09-19
Fund Collective helps founders develop their pitch, narrative and presentation skills. Syncsity is the operator name supplied for this site. The full legal seller name, service address and any company or VAT registration details are still being confirmed. Paid checkout remains paused until the seller details and payment setup have been verified.
Contact us at legal@fundcollective.co or through our contact form. These terms explain the service and your rights; they do not replace rights that the law gives you.
You must be at least 18 and authorised to submit the business information and materials you use. Keep your account information accurate and your sign-in links private. Tell us promptly if you suspect unauthorised access.
Payments buy the preparation services stated at checkout: deck diagnostics, assessments, credit packs, deck-specific practice and tools. A diagnostic identifies communication blind spots, narrative gaps and improvement priorities. AI-generated feedback is guidance and may contain errors; check it before relying on it.
The initial full deck diagnostic is £47. Your first Deep Practice is free; subsequent Deep Practices cost 150 credits each. A full AI Hot Seat costs 150 credits. Reassessment costs 100 credits and includes its full diagnostic report. The price and deliverables displayed for your particular order apply to that order.
The illustrative £497 route combines the £47 diagnostic with 500 credits for £400 and 50 credits for £50. Three successful Deep Practices use 300 credits after the free first session, plus 150 for Hot Seat and 100 for reassessment. This is an example, not a minimum spend, fixed package or guaranteed total. Existing entitlements may reduce what you buy; optional repeat practice may cost more.
Progress comes from completing the preparation criteria, not from spending a particular amount. These include verified practice foundations, three Deep Practice passes at 60% or higher, a full AI Hot Seat with at least eight evaluated answers and a saved report, two completed assessments and the applicable deck score. Your preparation roadmap shows the criteria.
Discovery requires the applicable 70+ deck score, completed preparation and your choice of a discoverable deck and live sharing link. A later private draft is not automatically substituted. Demo Day applications use the applicable 60+ score and preparation criteria, with capacity, scheduling and appearance limits. Eligibility to apply is not selection for an event.
Connection requests do not cost credits. Payment does not buy investor access, a meeting, an introduction, Demo Day selection or investment. Investors make their own decisions. Discovery and any connection are separate from your purchased training. This service is not investment advice or an offer of securities.
Credit packs and the diagnostic are one-time purchases, unless checkout expressly identifies a recurring product. Credits are service units, not money, shares or an investment. Purchased credits have no automatic expiry under the current terms. Existing subscription credits may have their disclosed renewal and rollover rules.
Stripe processes card payments; we do not store full card details. Review the order and total before paying. Access or credits are granted after payment confirmation, and your account records the purchase. Do not pay again just because a confirmation is delayed; check your payment history or contact us.
The stated credit charge applies to the requested exercise or assessment. A retry of the same saved action is not a new purchase. A new repeat exercise may have a new charge. If a paid action fails, contact us so we can check its delivery and credit record. We will not treat undelivered work as delivered.
If you buy as a consumer and a statutory cancellation right applies, you normally have 14 days from making the contract to cancel a service or digital-content purchase. You do not need to give a reason. Your rights may be longer if required information was not provided. Different rules may apply to business purchases; this does not remove any mandatory rights.
To cancel, email legal@fundcollective.co or use our contact form. Give your account email, purchase date and receipt reference if available. A clear cancellation notice is enough; using the sample below is optional. Do not send card details.
Immediate access: checkout asks whether you want delivery to begin now. That request does not, by itself, waive cancellation or refund rights. For a service started at your express request, a proportionate charge for work actually supplied may apply only where the law permits it and the required information was given. We do not treat access to a digital report alone as proof that you waived your rights.
Unused credits and delivery problems: tell us which purchase you want to cancel or dispute. We will check unused credits, work supplied, duplicate payments and failed delivery against your rights and the order record. A poor score, unmet readiness criterion or lack of investor interest does not by itself show that the purchased diagnostic or training was not supplied. This does not limit rights where a service or digital content is faulty, misdescribed or not delivered.
Where a statutory cancellation refund is due, we will make it without undue delay and within the applicable legal deadline, normally 14 days after receiving the cancellation notice. Refunds use the original payment method unless another method is agreed without a fee. Any related credit or access adjustment will be explained and recorded; purchase history is retained. We do not replace a refund required by law with compulsory store credit.
For an existing recurring subscription, stopping renewal and requesting a refund are separate actions. Use the billing controls or contact us to stop renewal. Statutory rights continue to apply; these terms do not impose a blanket ban on refunds for part of a billing period.
To: Syncsity / Fund Collective, legal@fundcollective.co
I give notice that I cancel my contract for: [service or credit pack].
Ordered on: [date]. Receipt reference: [if available].
Name and account email: [your details].
Postal address: [if needed to identify your contract]. Date: [date].
You retain ownership of your uploaded materials. You give us permission to store and process them to deliver the service and the sharing you authorise. Do not submit material you have no right to use. Hosting, AI, email and payment providers may process information needed for delivery; see the privacy notice.
Choosing discovery is not consent to release contact information to every investor. Deck sharing and connection permissions have separate controls. Hiding a report does not delete its paid history. Contact us about data requests or withdrawing permissions.
Do not misrepresent your business, abuse other users, bypass access controls or disrupt the service. We may restrict an account where reasonably necessary to address misuse, security or legal obligations. This does not cancel valid refund or data rights.
We are responsible for supplying what you purchased with the care required by law. Outcomes depend on your work and independent decisions; there is no promise of funding or commercial success. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or any other liability or consumer remedy that cannot lawfully be limited.
Future price changes do not change an already confirmed order. Material changes to these terms will be notified; they do not retrospectively remove purchased deliverables or legal rights. Your order records the accepted terms version.
Raise questions or complaints through Contact or legal@fundcollective.co. English and Welsh law applies, subject to any mandatory protections and court rights available where you live. These terms do not force consumers to give up those protections.
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Updated: 19 September 2026
The site uses session and security cookies for sign-in and request protection. Browser storage also remembers preferences such as your theme and guided-tour progress. Blocking essential storage may prevent account features from working.
The site includes Google Analytics and first-party usage and attribution tracking. These tools can record page visits, interactions, referral information and browser or device details. First-party attribution cookies can remain for up to 60 days. The site is therefore not an essential-cookies-only service.
Analytics and attribution are separate from the preparation service you purchase. Cookie-consent controls and the detailed provider/storage inventory are under review; this notice does not claim that analytics consent has already been collected.
You can view, block or delete cookies in your browser settings and clear local storage. This may also sign you out or reset preferences. Contact privacy@fundcollective.co about tracking, privacy choices or data requests.